Reviews, Support & Contact
Where to find help, how reviews are used and what information to include when contacting Sitehix.
Use the documentation and Hix AI for common product questions, and contact Sitehix when you need help with a specific account or marketplace workflow.
When to contact support
- You cannot access your account after using password recovery.
- A listing submission or edit produces an unexpected error.
- You need help understanding a sponsorship request or review status.
- You need clarification about an account-level action that is not covered by these docs.
What to include
Include a short description of what you were trying to do, the page or feature involved, the exact error message and any non-sensitive steps needed to reproduce the problem. Do not send your password.
Customer reviews
Sitehix includes a customer-review area. Reviews and listing comments may be moderated according to the site’s review/comment workflow before or after publication depending on the configured moderation state.
Hix AI
Hix AI uses approved Manual Q&A, Sitehix documentation and indexed website knowledge. It should answer common questions directly, then use configured AI providers for questions that need a natural-language response grounded in Sitehix information.
Ask Hix AI using the wording you would normally use, or contact Sitehix support for account-specific help.