Create an Account, Sign In & Recover Access
Every account field, Buyer/Seller choice, Google sign-in, 12-character default password rule, recovery-link timing, common errors and sign-out steps.
A Sitehix marketplace account is required before a visitor can view member-only marketplace inventory or use buyer/seller dashboard features. Sitehix uses its own marketplace session, which is separate from a WordPress administrator login.
Create a Sitehix account
- Open the Account page.
- Choose Sign Up.
- Complete every required registration field described below.
- Read and accept the Privacy Policy and Terms of Service.
- Choose Create Account.
- When registration succeeds, Sitehix creates the marketplace account/session and opens the account area.
Registration fields
| Field | Required? | What to enter |
|---|---|---|
| Full Name | Yes | Your personal or responsible account-holder name. The current server accepts up to 190 characters. |
| Yes | A valid email address that is not already attached to another Sitehix marketplace account. | |
| Phone | Yes | Your contact phone number. The current server accepts up to 60 characters. |
| Account Type | Yes | Choose Buyer or Seller. This describes the account’s primary role; the live dashboard determines which actions are available. |
| Password | Yes | Create a password that meets the form minimum. The theme default is 12 characters, unless an administrator changes the security filter. |
| Privacy Policy & Terms | Yes | Tick the agreement checkbox before submitting. |
If registration does not complete
- Account already exists: sign in with that email or use Forgot Password.
- Invalid account details: re-check name, email, phone and password length.
- Too many requests: wait briefly before trying again; Sitehix rate-limits sensitive account actions.
Sign in with email and password
- Open Account.
- Enter your account Email.
- Enter your Password. Use the Show button if you need to verify what you typed.
- Choose Sign In.
If Sitehix says the email/password is incorrect or the account is not active, verify the email first, then use password recovery instead of repeatedly guessing.
Continue with Google
When the administrator has configured Google login, choose Continue with Google, select the Google account with your verified email and complete Google’s authorization flow. If Google login is not configured, use the normal email/password form.
Forgot your password?
- On the login form choose Forgot Password?.
- Enter the account email.
- Choose Send Recovery Link.
- For privacy, Sitehix responds generically even if the address is not registered.
- If an active account exists, open the recovery link sent for that account.
- Enter a new password that meets the current minimum and choose Update Password.
- After a successful reset, sign in with the new password.
The current reset token expires after 1 hour. Requesting another reset replaces the older reset token, so use the newest recovery link.
Common recovery / Google errors
| Message | What it means |
|---|---|
| This reset link is invalid or expired. | Request a new recovery link and use the newest email. |
| Google login is not configured yet. | Use email/password sign-in until the site administrator completes Google configuration. |
| Google login could not be completed. | Retry the Google flow; if it persists, use email/password or contact support. |
| Google did not return a verified email address. | Use a Google account with a verified email or register/sign in manually. |
Sign out
When signed in, use the account/header sign-out action. Signing out ends the current Sitehix marketplace session in that browser.
Sitehix support should never need your password. Never send passwords, one-time codes, password-reset links, domain authorization/EPP codes, private API keys or banking credentials through a listing, chat or support message.
Ask Hix AI using the wording you would normally use, or contact Sitehix support for account-specific help.